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Terms of Service

Last updated: April 2026

1. About these Terms

Click Improve is a trading name of Prixtige Ltd, a company registered in England and Wales under company number 14262525.

These Terms of Service ("Terms") govern your use of the Click Improve website at clickimprove.com and all services provided by Click Improve ("we", "us", "our").

By accessing our website, submitting a form, booking a call, or engaging our services, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, please do not use our website or services.

Click Improve reserves the right to update these Terms at any time. Continued use of the website or services after any update constitutes acceptance of the revised Terms.

2. Our services

Click Improve provides an AI-powered growth and appointment-booking system for home improvement contractors. Our services include, but are not limited to:

  • Facebook and Instagram advertising campaign management
  • Custom qualifying landing page design and deployment
  • AI-powered lead response, SMS follow-up and booking automation via GoHighLevel (CI Suite)
  • CRM setup, configuration and pipeline management
  • Lead nurturing, follow-up and 90-day resurrection workflows
  • Appointment confirmation and reminder sequences
  • Google review automation
  • Reporting and performance dashboards

The specific scope of services, fees, payment terms and contract duration will be set out in a separate Service Agreement or Statement of Work signed by both parties. These Terms apply alongside any such agreement. Where there is a conflict, the signed Service Agreement takes precedence.

3. Eligibility

Our services are designed for business owners operating in the home improvement sector. By engaging our services, you confirm that:

  • You are at least 18 years old and legally capable of entering into a binding contract
  • You have the authority to enter into agreements on behalf of your business
  • Your business operates lawfully in its jurisdiction
  • The information you provide to us is accurate and up to date

4. Website use

You may use our website for lawful purposes only. You must not:

  • Use the website in any way that breaches any applicable law or regulation
  • Use the website to transmit unsolicited communications (spam)
  • Attempt to gain unauthorised access to any part of the website or its servers
  • Introduce viruses, trojans, worms or other malicious or harmful material
  • Reproduce, duplicate, copy or resell any part of the website without our express written permission
  • Scrape, harvest or collect data from the website by automated means

We reserve the right to restrict or terminate access to the website at any time without notice.

5. Your obligations as a client

To allow us to deliver our services effectively, you agree to:

  • Provide accurate, complete and up-to-date information about your business
  • Grant prompt access to required advertising accounts, platforms and tools (e.g. Facebook Business Manager)
  • Respond to reasonable requests for feedback, approvals or materials in a timely manner
  • Ensure your business complies with all applicable laws, regulations and platform policies
  • Not use our services in connection with any unlawful, deceptive, misleading or harmful activity
  • Not resell or white-label our services without prior written agreement

6. Advertising spend

You pay for your advertising directly. Your ad budget goes straight from your own Meta advertising account and payment method to Meta — it never passes through us, and we add no markup to it.

Advertising spend is separate from, and additional to, the fees you pay us. Your monthly fee covers our work; your ad budget is your own cost, paid to Meta.

So that we can run your campaigns, you agree to:

  • Keep an active Meta advertising account in good standing, with a valid payment method
  • Give us partner (management) access to that account within 5 business days of signing, and keep that access in place for as long as we're working together
  • Maintain at least the minimum daily ad budget set out in your Service Agreement (currently £50 per day)

We build, run and optimise all campaigns inside your account on your behalf.

7. The 10-Show Guarantee

Our 10-Show Guarantee means that if fewer than 10 shown appointments — as recorded in CI Suite, including any deemed-attended — are delivered within the first 90 days from launch, we waive your monthly fee until 10 shown appointments have been delivered, up to a maximum of 90 additional days.

Shown appointments are counted as recorded in the CI Suite pipeline. Appointments excluded under your Service Agreement do not count, and any shown appointment delivered during a waived period counts towards the 10.

Per-shown-appointment fees remain payable throughout, including during any period where the monthly fee is waived. Your ad budget also continues to be paid by you directly to Meta during that period, as set out in section 6.

The guarantee is subject to all of the following conditions being met:

  • You completed onboarding and granted all required access — including partner access to your Meta advertising account — within 5 business days of signing
  • You maintained the minimum daily ad budget (currently £50 per day) without interruption
  • You remained up to date on all payments due under the agreement
  • You kept your pipeline and appointment outcomes recorded in CI Suite
  • You did not unreasonably decline, cancel or fail to attend the appointments we generated

This guarantee is our sole remedy in respect of appointment volume and campaign performance. Full conditions are set out in your signed Service Agreement.

8. Intellectual property

All content on the Click Improve website — including text, graphics, logos, images, and software — is owned by or licensed to Click Improve and is protected by UK and international copyright and intellectual property laws.

Creative deliverables produced by Click Improve (including ad copy, landing pages, email sequences and automation configurations) remain our intellectual property until full payment has been received. Upon completion of all outstanding payments, you receive a non-exclusive, non-transferable licence to use those deliverables for your business.

You may not reproduce, distribute, modify, or create derivative works from our content without our express written consent.

9. Confidentiality

Both parties agree to keep confidential any information designated as confidential or that a reasonable person would understand to be confidential ("Confidential Information"). This includes business strategies, pricing, client data, system configurations and proprietary processes.

Neither party will disclose the other's Confidential Information to any third party without prior written consent, except as required by law.

10. Limitation of liability

To the maximum extent permitted by applicable law, Click Improve shall not be liable for:

  • Any indirect, incidental, special, consequential or punitive damages
  • Loss of profits, revenue, contracts, business or anticipated savings
  • Loss of data or business interruption
  • Changes to or suspension of Facebook, Instagram or other third-party advertising platforms
  • Results that depend on factors outside our reasonable control (market conditions, lead quality, client response times)

Our total aggregate liability to you shall not exceed the total management fees paid by you to Click Improve in the 3 months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

11. Termination

Either party may terminate the engagement in accordance with the notice period set out in the signed Service Agreement. Upon termination:

  • All outstanding fees become immediately due and payable
  • We will provide a reasonable handover period (typically 14 days)
  • We will transfer ownership of any assets, accounts or creative materials to which you are entitled upon receipt of full payment
  • Any licence granted to use our deliverables remains in effect provided all fees have been paid

We reserve the right to terminate immediately and without notice if you breach these Terms, fail to make payment, or act in a way that brings Click Improve into disrepute.

12. Governing law and disputes

These Terms of Service and any dispute or claim arising from or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

In the event of a dispute, both parties agree to first attempt resolution through good faith negotiation. If a resolution cannot be reached within 30 days, any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

For questions about these Terms, please contact:

  • Registered office: 131 Friargate, Preston, England, PR1 2EF
  • Email: akin@clickimprove.com
  • Phone: +1 305 985 4837
  • Website: clickimprove.com

14. SMS Messaging Programme

  1. This campaign sends SMS notifications, alerts and occasional marketing communication to customers who have opted in to receive SMS notifications from Click Improve (a trading name of Prixtige Ltd). Messages may include appointment confirmations, appointment reminders, follow-ups about your consultation, and occasional information about service availability in your territory.
  2. You can cancel the SMS service at any time. Simply text "STOP". Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
  3. If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to akin@clickimprove.com or call +1 305 985 4837.
  4. Carriers are not liable for delayed or undelivered messages.
  5. As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider. Click Improve is not responsible for any such charges.
  6. For privacy-related inquiries, please refer to our Privacy Policy: https://clickimprove.com/privacy

Age restriction. You must be at least 18 years of age to consent to receive SMS messages from us.

Consent. Consent to receive SMS messages is not a condition of purchasing any goods or services. You may use our services without opting in to SMS.

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